At Divine Sugar Cake Shop, we take pride in crafting high-quality, delicious treats for our customers. Since all purchases are made online and picked up in-store, we have specific policies in place to ensure your satisfaction.
In-Store Pickup Only
All orders made through our website are for in-store pickup only. After placing your order online, please visit our shop to pick up your items at the designated time. We do not offer shipping or delivery services.
Returns and Exchanges
Due to the perishable nature of our products, all sales are final. We are unable to accept returns or exchanges once your order has been picked up.
Refunds
Refunds are only available under the following circumstances:
- Incorrect Order: If you receive an item that is different from what you ordered, please notify us immediately at the time of pickup. We will either replace the item with the correct one or issue a refund.
- Quality Concerns: If there is a quality issue with your order, please inform us within 24 hours of pickup by contacting us at [insert contact information]. We may request a photo of the product in question. Depending on the situation, we will offer a replacement or a refund.
Order Modifications and Cancellations
- Modifications: If you need to make changes to your order, please contact us as soon as possible. We can accommodate modifications up to 24 hours before the scheduled pickup time.
- Cancellations: Orders can be canceled up to 48 hours before the scheduled pickup time. Cancellations made within this time frame will be refunded in full. Cancellations made after this period will not be eligible for a refund.
Contact Us
If you have any questions or concerns about your order, please reach out to us at contact@divinesugarcakeshop.com. Our team is here to ensure you have a delightful experience with Divine Sugar Cake Shop.